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The dreaded appraisal

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There has been some discussion in HR circles recently about dumping appraisal processes. I acknowledge that there are often problems with the way that appraisals are conducted which make them a less than positive experience for all concerned – but let’s not throw out the baby with the bath water! There are things that can…

Delivering Challenging Feedback

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Sometimes delivering feedback can be difficult. In this article, written for Appraisal360,  I describe a case study involving a middle manager who was faced with some very challenging feedback in his Appraisal360 report. I share some tips on how best to support your staff when you need to deliver challenging feedback. You can read the…

Testimonials

"This lady is an absolute master of coaching and facilitation. When times get tougher she is there with a happy voice, smiling face and open arms full of help and support. She is a true advocate of mentoring and coaching and I would have absolutely no hesitation in recommending her as a generous human being and great facilitator to learning."

Nicole Kennedy, Business Owner, Montessori Nursery School

Flourishing People
2014-05-28T13:24:56+00:00

Nicole Kennedy, Business Owner, Montessori Nursery School

"This lady is an absolute master of coaching and facilitation. When times get tougher she is there with a happy voice, smiling face and open arms full of help and support. She is a true advocate of mentoring and coaching and I would have absolutely no hesitation in recommending her as a generous human being and great facilitator to learning."
"There are a few emails bouncing between governors this morning saying how enjoyable and informative the evening was. It was definitely the best training we've had since I've been here."

Head Teacher / School Governor

Flourishing People
2017-07-24T11:13:22+00:00

Head Teacher / School Governor

"There are a few emails bouncing between governors this morning saying how enjoyable and informative the evening was. It was definitely the best training we've had since I've been here."
"Very beneficial professional development in my current role as a Business Manager and will also assist me in other roles if I were to make a career change."

Student on Level 5 Business Support programme

Flourishing People
2017-02-09T15:14:05+00:00

Student on Level 5 Business Support programme

"Very beneficial professional development in my current role as a Business Manager and will also assist me in other roles if I were to make a career change."
"Helped me to gain practical tools to enable me to help my clients, and put in me in a better position to assist settings through the challenges they face."

Student on Level 5 Business Support Programme

Flourishing People
2017-02-09T15:03:11+00:00

Student on Level 5 Business Support Programme

"Helped me to gain practical tools to enable me to help my clients, and put in me in a better position to assist settings through the challenges they face."

"We were delighted with the lively debate. The conference was very well received by delegates, we had excellent feedback and I know your contribution was very valuable to the event."

Rachel Warner, Head of Events, 4Children

Flourishing People
2014-05-31T11:59:51+00:00

Rachel Warner, Head of Events, 4Children

"We were delighted with the lively debate. The conference was very well received by delegates, we had excellent feedback and I know your contribution was very valuable to the event."

“I had the pleasure to participate in a series of sessions delivered by Jacqui as part of a project funded by the DfE to up-skill early years practitioners. Jacqui delivered all the sessions to an extremely high standard and her support to the course participants was second to none. I would most certainly recommend Jacqui to others as an extremely professional and experienced trainer.”

Karen Fulton, National Programmes Contracts Manager, 4Children

Flourishing People
2014-05-30T17:33:34+00:00

Karen Fulton, National Programmes Contracts Manager, 4Children

“I had the pleasure to participate in a series of sessions delivered by Jacqui as part of a project funded by the DfE to up-skill early years practitioners. Jacqui delivered all the sessions to an extremely high standard and her support to the course participants was second to none. I would most certainly recommend Jacqui to others as an extremely professional and experienced trainer.”

“Jacqui is a pleasure to work with. As my mentor she generously shared with me her experience and knowledge. I’m very grateful to Jacqui for all the support, valuable ideas and practical advice she gave me on how to develop my business.”

Raisa Critchley, Personal Image Coach

Flourishing People
2014-05-30T17:21:20+00:00

Raisa Critchley, Personal Image Coach

“Jacqui is a pleasure to work with. As my mentor she generously shared with me her experience and knowledge. I’m very grateful to Jacqui for all the support, valuable ideas and practical advice she gave me on how to develop my business.”
"I found the training very targeted at Childminders. It was informative and professional, and reinforced my practice."

Bea Heath, Owner, Independent ChildMinders SE CIC

Flourishing People
2015-05-07T15:50:00+00:00

Bea Heath, Owner, Independent ChildMinders SE CIC

"I found the training very targeted at Childminders. It was informative and professional, and reinforced my practice."
"The course was specialised enough to cover exactly what I do in my work and has helped to increase the clients’ trust in my professional ability. "

Student on Level 5 Business Support programme

Flourishing People
2017-02-09T15:08:54+00:00

Student on Level 5 Business Support programme

"The course was specialised enough to cover exactly what I do in my work and has helped to increase the clients’ trust in my professional ability. "

“It was invaluable to have someone hold me to account and give me airtime to discuss issues in my life. Understanding these issues and seeing them more clearly has given me the power to do something about them.”

Coaching Client

Flourishing People
2014-05-31T12:06:12+00:00

Coaching Client

“It was invaluable to have someone hold me to account and give me airtime to discuss issues in my life. Understanding these issues and seeing them more clearly has given me the power to do something about them.”

"Having been both a recipient and more recently a hirer of Jacqui's service I can definitely recommend her as an expert in her field. I have used Jacqui for support with childcare sector leadership and business management training and have been impressed with Jacqui's knowledge, expertise and delivery style."

Craig Waugh, Business Support Adviser, York City Council

Flourishing People
2014-05-28T13:15:49+00:00

Craig Waugh, Business Support Adviser, York City Council

"Having been both a recipient and more recently a hirer of Jacqui's service I can definitely recommend her as an expert in her field. I have used Jacqui for support with childcare sector leadership and business management training and have been impressed with Jacqui's knowledge, expertise and delivery style."

"Covered topics I was interested in like challenge and conflict. I gained an insight into handling different personalities. Well delivered workshop, friendly tutor made participants feel at ease."


 

Effective Management Workshop Participant

Flourishing People
2014-05-31T11:57:22+00:00

Effective Management Workshop Participant

"Covered topics I was interested in like challenge and conflict. I gained an insight into handling different personalities. Well delivered workshop, friendly tutor made participants feel at ease."  

“Jacqui is a very friendly, approachable professional lady and I have benefited greatly from her teaching on business skills. She is very creative and resourceful, and her enthusiasm to share her knowledge, experience and expertise has really inspired me. She is very innovative and has taught me how to think out of the box, get out of my comfort zone and make a difference to the Early Years settings that I support. I am so very pleased I attended her workshops as the benefits have been immeasurable.”

Bev Barker, Early Years Welfare Consultant, Lincolnshire County Council

Flourishing People
2014-05-30T17:28:45+00:00

Bev Barker, Early Years Welfare Consultant, Lincolnshire County Council

“Jacqui is a very friendly, approachable professional lady and I have benefited greatly from her teaching on business skills. She is very creative and resourceful, and her enthusiasm to share her knowledge, experience and expertise has really inspired me. She is very innovative and has taught me how to think out of the box, get out of my comfort zone and make a difference to the Early Years settings that I support. I am so very pleased I attended her workshops as the benefits have been immeasurable.”

"It has been a really great process to go through and one that has really focused and motivated the whole team. We've been really impressed with your approach and professionalism and will be following up on all of the recommendations."

Peter Job, Managing Director, Intergence

Flourishing People
2015-06-23T13:35:49+00:00

Peter Job, Managing Director, Intergence

"It has been a really great process to go through and one that has really focused and motivated the whole team. We've been really impressed with your approach and professionalism and will be following up on all of the recommendations."

"I have learnt a huge amount from working with you, in particular from my 360 feedback. Your work with me really helped me think about perceptions of others and my role as the HR Manager. It’s been a real pleasure working with you."

Tina Sahota, HR Manager, Prevista

Flourishing People
2014-05-31T11:23:04+00:00

Tina Sahota, HR Manager, Prevista

"I have learnt a huge amount from working with you, in particular from my 360 feedback. Your work with me really helped me think about perceptions of others and my role as the HR Manager. It’s been a real pleasure working with you."
"Dimensions is a flexible tool that collates information in a highly useful and non-judgmental way. By asking candidates to undertake a Dimensions profile, tailored to the requirements of the leadership post, as part of a rigorous recruitment process, we were able to identify appropriate and insightful questions to use at interview. This helped us to ensure that there was an effective match of skills. Subsequently, we were able to use the Dimensions Report as part of a valuable professional development discussion.  All those involved in the interview process, including the successful candidate, felt that the Dimensions Report enhanced the process."

Sarah Wormald, Chair of Governors, Bottisham Community Primary School

Flourishing People
2017-07-24T10:43:52+00:00

Sarah Wormald, Chair of Governors, Bottisham Community Primary School

"Dimensions is a flexible tool that collates information in a highly useful and non-judgmental way. By asking candidates to undertake a Dimensions profile, tailored to the requirements of the leadership post, as part of a rigorous recruitment process, we were able to identify appropriate and insightful questions to use at interview. This helped us to ensure that there was an effective match of skills. Subsequently, we were able to use the Dimensions Report as part of a valuable professional development discussion.  All those involved in the interview process, including the successful candidate, felt that the Dimensions Report enhanced the process."

“Your support, help and encouragement really made me unscramble my mind about what I wanted. You were so calm and non-judgemental about the situation. I am feeling so much happier and in control at work.”

Coaching Client

Flourishing People
2014-05-31T12:11:36+00:00

Coaching Client

“Your support, help and encouragement really made me unscramble my mind about what I wanted. You were so calm and non-judgemental about the situation. I am feeling so much happier and in control at work.”

“You turned mountains into mole hills”

Coaching Client

Flourishing People
2014-05-31T12:12:31+00:00

Coaching Client

“You turned mountains into mole hills”

"Jacqui is an excellent coach, is adept at providing advice, support and mentoring. She has helped the company achieve growth in key markets, assisted with management of change as a result and I would have no hesitation in recommending her to work with other businesses to do the same."

James Clements-Smith, Managing Director, Prevista

Flourishing People
2014-05-31T18:04:27+00:00

James Clements-Smith, Managing Director, Prevista

"Jacqui is an excellent coach, is adept at providing advice, support and mentoring. She has helped the company achieve growth in key markets, assisted with management of change as a result and I would have no hesitation in recommending her to work with other businesses to do the same."

“Jacqui is an excellent facilitator and mentor for all aspects of business consultancy. Her thorough approach and attention to detail ensures that every aspect of the business environment is covered in depth with relevant and useful tools and practical examples.”

Dean Hireson, Team Leader, Telford and Wrekin Council

Flourishing People
2014-05-30T17:44:42+00:00

Dean Hireson, Team Leader, Telford and Wrekin Council

“Jacqui is an excellent facilitator and mentor for all aspects of business consultancy. Her thorough approach and attention to detail ensures that every aspect of the business environment is covered in depth with relevant and useful tools and practical examples.”

"The coaching was really helpful, supportive and insightful; a great opportunity to reflect and gain some objectivity around what was happening at work. I came away from every session with a new technique, renewed enthusiasm for my role and inspiration about how to approach things I was struggling with. The MBTI helped me to understand who I am, how I react to certain situations and why I do this. It has hugely increased my understanding of other people's communication methods and ways of thinking."

Kate Bunting, User Involvement Coordinator, Papworth Trust

Flourishing People
2014-05-31T11:33:57+00:00

Kate Bunting, User Involvement Coordinator, Papworth Trust

"The coaching was really helpful, supportive and insightful; a great opportunity to reflect and gain some objectivity around what was happening at work. I came away from every session with a new technique, renewed enthusiasm for my role and inspiration about how to approach things I was struggling with. The MBTI helped me to understand who I am, how I react to certain situations and why I do this. It has hugely increased my understanding of other people's communication methods and ways of thinking."

“Jacqui has the ability to ask the right question at the right time. Her coaching support allowed me to clarify my thoughts and prioritise my actions. Jacqui was an excellent 'sounding board' for my ideas and her constructive and helpful feedback gave me confidence in my abilities to make a new venture work. I would recommend Jacqui to anyone thinking about changing career or looking to set up in business for themselves for the first time.”

Kate Bavester, Bavester Associates

Flourishing People
2014-05-30T17:13:29+00:00

Kate Bavester, Bavester Associates

“Jacqui has the ability to ask the right question at the right time. Her coaching support allowed me to clarify my thoughts and prioritise my actions. Jacqui was an excellent 'sounding board' for my ideas and her constructive and helpful feedback gave me confidence in my abilities to make a new venture work. I would recommend Jacqui to anyone thinking about changing career or looking to set up in business for themselves for the first time.”
"My learning was challenged and stretched throughout the course. Constructive and meaningful feedback made the overall experience a memorable one. I would highly recommend it to all EY professionals wishing to expand their knowledge and understanding of mentoring, coaching and consultancy."

Grazia Ferrante, EY Training & Consultancy

Flourishing People
2017-02-27T14:37:58+00:00

Grazia Ferrante, EY Training & Consultancy

"My learning was challenged and stretched throughout the course. Constructive and meaningful feedback made the overall experience a memorable one. I would highly recommend it to all EY professionals wishing to expand their knowledge and understanding of mentoring, coaching and consultancy."

"Superb advice for an upcoming presentation. Didn't expect to go home feeling as confident as I do! Many thanks."

Louise Field, Participant on Communicating Assertively Workshop

Flourishing People
2015-06-23T13:48:55+00:00

Louise Field, Participant on Communicating Assertively Workshop

"Superb advice for an upcoming presentation. Didn't expect to go home feeling as confident as I do! Many thanks."

"The feedback taught me how to take praise for my strengths and constructive criticism for my weaknesses, and learn from them."

Emily, Nursery Manager

Flourishing People
2015-06-23T14:11:00+00:00

Emily, Nursery Manager

"The feedback taught me how to take praise for my strengths and constructive criticism for my weaknesses, and learn from them."
"I learnt lots today and really enjoyed it."

Participant on Business Planning for the 30 Hours Entitlement Workshop

Flourishing People
2017-07-24T10:46:04+00:00

Participant on Business Planning for the 30 Hours Entitlement Workshop

"I learnt lots today and really enjoyed it."

“You gave me a space where I have been able to explore, offload, ask for advice and receive great encouragement. I've been on a journey of learning and discovery. I feel better equipped to find my clients and 'get up and go'!”

Career Coaching Client

Flourishing People
2014-05-31T12:10:18+00:00

Career Coaching Client

“You gave me a space where I have been able to explore, offload, ask for advice and receive great encouragement. I've been on a journey of learning and discovery. I feel better equipped to find my clients and 'get up and go'!”

"The raising awareness sessions were invaluable in helping staff to understand the realities of working after cancer."

Mount Vernon Cancer Network / Macmillan Cancer Support Vocational Rehabilitation Project

Flourishing People
2014-05-31T09:23:33+00:00

Mount Vernon Cancer Network / Macmillan Cancer Support Vocational Rehabilitation Project

"The raising awareness sessions were invaluable in helping staff to understand the realities of working after cancer."

“I have used Jacqui for support with childcare sector leadership and business management training and have been impressed with Jacqui's knowledge, expertise and delivery style - I can definitely recommend her as an expert in her field.”

Craig Waugh, Business Support Adviser, City of York Council

Flourishing People
2014-05-30T17:25:57+00:00

Craig Waugh, Business Support Adviser, City of York Council

“I have used Jacqui for support with childcare sector leadership and business management training and have been impressed with Jacqui's knowledge, expertise and delivery style - I can definitely recommend her as an expert in her field.”

"I just wanted to feedback how much I enjoyed the Business Advisers training. I found all of the information and tools highly useful in my role and, unexpectedly, many of the skills are also transferable to other roles and situations."

Sharon Dickinson, EY Adviser, Derbyshire County Council

Flourishing People
2015-05-07T15:53:57+00:00

Sharon Dickinson, EY Adviser, Derbyshire County Council

"I just wanted to feedback how much I enjoyed the Business Advisers training. I found all of the information and tools highly useful in my role and, unexpectedly, many of the skills are also transferable to other roles and situations."

"Jacqui is innovative in her approach to developing targeted support and training, which meets the needs of our ever changing market. She has supported us in developing skills and knowledge which has impacted directly on improved sustainability for businesses in Essex."

Alan Haylock, Business Support Adviser, Essex County Council

Flourishing People
2014-05-19T17:46:32+00:00

Alan Haylock, Business Support Adviser, Essex County Council

"Jacqui is innovative in her approach to developing targeted support and training, which meets the needs of our ever changing market. She has supported us in developing skills and knowledge which has impacted directly on improved sustainability for businesses in Essex."
"Greatly increased my confidence in my own ability to provide business support."

Student on Level 5 Business Support programme

Flourishing People
2017-02-09T15:10:21+00:00

Student on Level 5 Business Support programme

"Greatly increased my confidence in my own ability to provide business support."

"I just wanted to say an ENORMOUS thank you for enlightening me on the Money Matters course. I have since been glued to Excel, working out my current break-even and have been able to relate it back to the required levels of occupancy etc, as well as breaking it down room by room. I shall be sharing this information with my team leaders so they too can see why it is important to maintain our occupancy levels."

Janet Elnaugh, Phoenix Day Nursery

Flourishing People
2014-05-31T11:44:19+00:00

Janet Elnaugh, Phoenix Day Nursery

"I just wanted to say an ENORMOUS thank you for enlightening me on the Money Matters course. I have since been glued to Excel, working out my current break-even and have been able to relate it back to the required levels of occupancy etc, as well as breaking it down room by room. I shall be sharing this information with my team leaders so they too can see why it is important to maintain our occupancy levels."

“Flourishing People are an excellent example of good practice in a small business. Jacqui is responsible for all aspects of the business from administration to delivery through to strategy and policy. It was clear straight away that Jacqui is dedicated to providing a first class service to her customers delivered with passion and in an ethical manner.”

James Davey, Responsible Business Standard Auditor

Flourishing People
2014-06-02T17:35:16+00:00

James Davey, Responsible Business Standard Auditor

“Flourishing People are an excellent example of good practice in a small business. Jacqui is responsible for all aspects of the business from administration to delivery through to strategy and policy. It was clear straight away that Jacqui is dedicated to providing a first class service to her customers delivered with passion and in an ethical manner.”

"Just wanted to feedback that Jxxx is buzzing after she attended the Interpersonal Effectiveness course this week.
She commented that the trainer, Jacqui, was the best she had ever encountered and felt she learnt so much about being more effective and has already had positive results from putting the learning into practice."

Manager, Papworth Trust

Flourishing People
2014-05-31T09:29:39+00:00

Manager, Papworth Trust

"Just wanted to feedback that Jxxx is buzzing after she attended the Interpersonal Effectiveness course this week. She commented that the trainer, Jacqui, was the best she had ever encountered and felt she learnt so much about being more effective and has already had positive results from putting the learning into practice."

"I didn't realise I had any real ambition until I had completed the course. I enjoyed the course but, even more so, it has given me a desire to take my career on to another level."

Denise Brooks, Childcare Business Management Consultant, Essex County Council

Flourishing People
2015-06-23T10:40:12+00:00

Denise Brooks, Childcare Business Management Consultant, Essex County Council

"I didn't realise I had any real ambition until I had completed the course. I enjoyed the course but, even more so, it has given me a desire to take my career on to another level."
"Thank you for a further successful delivery of the business skills training for our providers. The feedback received was extremely positive and I know the individual providers gained confidence and knowledge they can take away with them and apply to their childcare businesses."

Nicola Fletcher, Early Years Officer, Bracknell Forest Council

Flourishing People
2017-11-21T09:35:14+00:00

Nicola Fletcher, Early Years Officer, Bracknell Forest Council

"Thank you for a further successful delivery of the business skills training for our providers. The feedback received was extremely positive and I know the individual providers gained confidence and knowledge they can take away with them and apply to their childcare businesses."

“Jacqui provided me with practical career guidance and support which helped me to realise my goals and gave me the confidence to set up my own business. I've never looked back.”

Stephanie Wheeler, Director, Stephanie Wheeler Associates

Flourishing People
2014-05-30T17:00:36+00:00

Stephanie Wheeler, Director, Stephanie Wheeler Associates

“Jacqui provided me with practical career guidance and support which helped me to realise my goals and gave me the confidence to set up my own business. I've never looked back.”

"The course has given a clear route to overviewing my business, clarifying my goals and planning my future."

Rosemary Dawn Simmons, Participant on Business Planning Workshop

Flourishing People
2015-06-23T13:57:29+00:00

Rosemary Dawn Simmons, Participant on Business Planning Workshop

"The course has given a clear route to overviewing my business, clarifying my goals and planning my future."
"Inspired me to review the business support tools I currently use to support childcare providers."

 

Student on Level 5 Business Support programme

Flourishing People
2017-02-09T15:12:06+00:00

Student on Level 5 Business Support programme

"Inspired me to review the business support tools I currently use to support childcare providers."  

“I really wish I had been able to attend these sessions a long time ago and feel that everyone I work with would benefit highly from them. It helped me recognise the natural strengths I have and the areas I need to work on and improve.”

360 Degree Feedback Client

Flourishing People
2014-05-31T12:04:39+00:00

360 Degree Feedback Client

“I really wish I had been able to attend these sessions a long time ago and feel that everyone I work with would benefit highly from them. It helped me recognise the natural strengths I have and the areas I need to work on and improve.”

"She is flying!! I notice a big change. Lots of forward planning, tackling many issues she would previously pass to me and her confidence has grown. She really is managing the nursery now - thank you."

Alison Bradley, Owner, Scallyways Day Nursery

Flourishing People
2015-06-23T13:30:42+00:00

Alison Bradley, Owner, Scallyways Day Nursery

"She is flying!! I notice a big change. Lots of forward planning, tackling many issues she would previously pass to me and her confidence has grown. She really is managing the nursery now - thank you."

“As my personal coach and mentor, Jacqui has been one of the most influential people in my life moulding me into an individual that successfully managed high performing teams delivering millions worth of public funds. In every organisation I have worked in I have utilised Jacqui to help shape and mould teams to be empowered high achievers. Highly recommended.”

Ann-Marie Liddiard, Managing Director, TFY Ltd

Flourishing People
2014-05-30T16:58:11+00:00

Ann-Marie Liddiard, Managing Director, TFY Ltd

“As my personal coach and mentor, Jacqui has been one of the most influential people in my life moulding me into an individual that successfully managed high performing teams delivering millions worth of public funds. In every organisation I have worked in I have utilised Jacqui to help shape and mould teams to be empowered high achievers. Highly recommended.”

"I wanted to give you personal feedback on your course which I found absolutely great and informative and a confirmation of my practice. I hope other Childminders will have gained a lot of knowledge from it too."

Simona McKenzie, Independent Childminder

Flourishing People
2015-05-07T15:57:08+00:00

Simona McKenzie, Independent Childminder

"I wanted to give you personal feedback on your course which I found absolutely great and informative and a confirmation of my practice. I hope other Childminders will have gained a lot of knowledge from it too."

“Jacqui has a genuine charismatic and professional demeanour. Her commitment to individuals, assisting them to get the best results in work-related issues is always with sincerity. Her communication has always been exceptional and the advice given has always been positive. I would highly recommend her, as she has unique qualities.”

Elaine Thompson-Dixon, Revenue Monitoring Officer, London Borough of Lambeth

Flourishing People
2014-05-30T17:39:30+00:00

Elaine Thompson-Dixon, Revenue Monitoring Officer, London Borough of Lambeth

“Jacqui has a genuine charismatic and professional demeanour. Her commitment to individuals, assisting them to get the best results in work-related issues is always with sincerity. Her communication has always been exceptional and the advice given has always been positive. I would highly recommend her, as she has unique qualities.”
"I would 100% recommend it to everyone (even those not offering 30 hours) - I will make my first ever business plan (after 16 years)."

Participant on Business Planning for the 30 hours Extended Entitlement

Flourishing People
2017-11-21T09:31:36+00:00

Participant on Business Planning for the 30 hours Extended Entitlement

"I would 100% recommend it to everyone (even those not offering 30 hours) - I will make my first ever business plan (after 16 years)."
"I was apprehensive at the start of the course, by the end I was empowered to make changes!"

Participant on Business Planning for the 30 Hours Entitlement Workshop

Flourishing People
2017-02-27T14:31:08+00:00

Participant on Business Planning for the 30 Hours Entitlement Workshop

"I was apprehensive at the start of the course, by the end I was empowered to make changes!"

“Jacqui is able to offer advice from a wide variety of sources and experience. Her coaching helped me identify new goals and improve my networking.”

Clare Merritt, Senior Sustainability Policy Adviser, Government Office

Flourishing People
2014-05-30T17:24:04+00:00

Clare Merritt, Senior Sustainability Policy Adviser, Government Office

“Jacqui is able to offer advice from a wide variety of sources and experience. Her coaching helped me identify new goals and improve my networking.”

“Jacqui delivered a series of workshops for our PVI nurseries and childminders. The workshops were very well received. Jacqui's engaging delivery and careful signposting to very useful additional resources has ensured that our delegates continue to benefit from the training sessions. Jacqui is extremely personable, reliable, and able to be flexible to meet our needs. We would love to have her back again in the future.”

Emma Biskupski, Early Years Workforce Development Officer, London Borough of Hammersmith and Fulham

Flourishing People
2014-05-30T17:41:54+00:00

Emma Biskupski, Early Years Workforce Development Officer, London Borough of Hammersmith and Fulham

“Jacqui delivered a series of workshops for our PVI nurseries and childminders. The workshops were very well received. Jacqui's engaging delivery and careful signposting to very useful additional resources has ensured that our delegates continue to benefit from the training sessions. Jacqui is extremely personable, reliable, and able to be flexible to meet our needs. We would love to have her back again in the future.”
"I might have a few less sleepless nights now I've got a better idea of what I am doing."

Participant on Business Planning for the 30 Hours Entitlement workshop

Flourishing People
2017-07-24T11:10:25+00:00

Participant on Business Planning for the 30 Hours Entitlement workshop

"I might have a few less sleepless nights now I've got a better idea of what I am doing."
“Jacqui was brilliant. I have come away with a lot of knowledge which will help me in my future practice. This afternoon I completed a peer observation. I used what I learnt yesterday to deliver feedback and found the process to be much easier, direct and a more positive experience than before. Jacqui's technique with delivery was spot on.”

Team Leader, Seymour House Day Nurseries

Flourishing People
2017-02-09T14:58:53+00:00

Team Leader, Seymour House Day Nurseries

“Jacqui was brilliant. I have come away with a lot of knowledge which will help me in my future practice. This afternoon I completed a peer observation. I used what I learnt yesterday to deliver feedback and found the process to be much easier, direct and a more positive experience than before. Jacqui's technique with delivery was spot on.”

“Jacqui put together a training package to help us to begin to understand how each other work and think. The backbone of this training was the Jigsaw@work. This was extremely successful and helped us to settle into effective ways of working.”

Danielle Catling, Owner, Pear Tree Pre School & Out of School Club

Flourishing People
2014-05-31T17:52:52+00:00

Danielle Catling, Owner, Pear Tree Pre School & Out of School Club

“Jacqui put together a training package to help us to begin to understand how each other work and think. The backbone of this training was the Jigsaw@work. This was extremely successful and helped us to settle into effective ways of working.”

"Great course. Much more informative than I thought it would be. Will implement it immediately within my setting and will recommend course to others. Tutor was lovely, made us all feel very involved and included. We will all go home with more confidence and being more assertive."

Effective Management Workshop Participant

Flourishing People
2014-05-31T11:52:20+00:00

Effective Management Workshop Participant

"Great course. Much more informative than I thought it would be. Will implement it immediately within my setting and will recommend course to others. Tutor was lovely, made us all feel very involved and included. We will all go home with more confidence and being more assertive."

“Very personable and professional, and focused on ensuring that her clients receive high quality coaching, advice and solutions.”

Angela Sherring, HR Consultant

Flourishing People
2014-05-30T17:02:37+00:00

Angela Sherring, HR Consultant

“Very personable and professional, and focused on ensuring that her clients receive high quality coaching, advice and solutions.”

“Jacqui is an engaging facilitator, clearly willing to share her knowledge and expertise of supporting SME's including childcare businesses. The sessions were well planned and included teaching styles that met the needs of all the participants, providing opportunities for both professional and personal development. I wouldn't hesitate to recommend Jacqui as a facilitator or trainer.”

Maureen Askew, Early Years and Childcare Business Consultant

Flourishing People
2014-05-30T17:35:36+00:00

Maureen Askew, Early Years and Childcare Business Consultant

“Jacqui is an engaging facilitator, clearly willing to share her knowledge and expertise of supporting SME's including childcare businesses. The sessions were well planned and included teaching styles that met the needs of all the participants, providing opportunities for both professional and personal development. I wouldn't hesitate to recommend Jacqui as a facilitator or trainer.”
"I have thoroughly enjoyed the challenge of this course - my confidence has increased and I am now equipped with new knowledge to raise my personal and professional value."

Student on Level 5 Business Support programme

Flourishing People
2017-02-09T15:05:07+00:00

Student on Level 5 Business Support programme

"I have thoroughly enjoyed the challenge of this course - my confidence has increased and I am now equipped with new knowledge to raise my personal and professional value."

“Jacqui is a very knowledgeable and empathetic person who has made me think anew about my goals and needs as I have moved out of public service. She has also given me very sound practical advice.”

Steve Green, Assistant Director, BGG Associates

Flourishing People
2014-05-30T17:05:37+00:00

Steve Green, Assistant Director, BGG Associates

“Jacqui is a very knowledgeable and empathetic person who has made me think anew about my goals and needs as I have moved out of public service. She has also given me very sound practical advice.”

"As always it was really good having you part of the team. You have a wonderful ability to make things seem less complicated and you are able to arm us with the skills and knowledge we need to tackle some of the challenges in the business."

Mark Boon, Managing Director, La Playa Insurance

Flourishing People
2014-05-31T11:29:17+00:00

Mark Boon, Managing Director, La Playa Insurance

"As always it was really good having you part of the team. You have a wonderful ability to make things seem less complicated and you are able to arm us with the skills and knowledge we need to tackle some of the challenges in the business."

“I first came across Jacqui at a conference. She delivered a presentation in which she expertly identified the real barriers to early years providers increasing their business skills. Her insightfulness in terms of the emotional issues that are driving behaviours of many providers “hit the spot” and Jacqui further helped the audience by giving suggestions as to how we could more effectively, and respectfully, challenge resistance and meaningfully coach setting managers to develop their business acumen. Authentic stuff!”

Sandie Gardner, Deputy Manager Early Years Quality Improvement, Local Government

Flourishing People
2014-05-30T17:18:41+00:00

Sandie Gardner, Deputy Manager Early Years Quality Improvement, Local Government

“I first came across Jacqui at a conference. She delivered a presentation in which she expertly identified the real barriers to early years providers increasing their business skills. Her insightfulness in terms of the emotional issues that are driving behaviours of many providers “hit the spot” and Jacqui further helped the audience by giving suggestions as to how we could more effectively, and respectfully, challenge resistance and meaningfully coach setting managers to develop their business acumen. Authentic stuff!”

“The training was excellent, giving ideas and time for feedback. I have already used many of the ideas in dealing with early years settings and feel the training has been very beneficial to my role as a Childcare Officer. I would recommend Jacqui for business support/advice and training.”

Alison Davies, Childcare Officer, Bedford Borough Council

Flourishing People
2014-05-30T17:37:19+00:00

Alison Davies, Childcare Officer, Bedford Borough Council

“The training was excellent, giving ideas and time for feedback. I have already used many of the ideas in dealing with early years settings and feel the training has been very beneficial to my role as a Childcare Officer. I would recommend Jacqui for business support/advice and training.”

"We hired Jacqui to help us understand team dynamics within our company in order to enhance our creativity and productivity. This was achieved through personality profiling and 360 feedback. Jacqui really managed to turn it into a highly enjoyable and enlightening experience. I have no hesitation in recommending Jacqui for all types of organisations that want to improve their performance."

Nigel Job, Managing Director, Remtec Search & Selection

Flourishing People
2014-05-28T12:55:44+00:00

Nigel Job, Managing Director, Remtec Search & Selection

"We hired Jacqui to help us understand team dynamics within our company in order to enhance our creativity and productivity. This was achieved through personality profiling and 360 feedback. Jacqui really managed to turn it into a highly enjoyable and enlightening experience. I have no hesitation in recommending Jacqui for all types of organisations that want to improve their performance."

"Jacqui took time to understand me. She filtered information based on how I operate – delivered it in a style that matched mine. I felt a sense of accountability. Jacqui, through well structured questioning, challenged my own development, not shying away from the key problem areas. It was one of the best experiences I have had in terms of professional development."

James West, Marketing Manager, Prevista

Flourishing People
2014-05-31T11:39:54+00:00

James West, Marketing Manager, Prevista

"Jacqui took time to understand me. She filtered information based on how I operate – delivered it in a style that matched mine. I felt a sense of accountability. Jacqui, through well structured questioning, challenged my own development, not shying away from the key problem areas. It was one of the best experiences I have had in terms of professional development."

"Jacqui was a great person to work with – organised, professional and very competent. Her input was invaluable."

Lesley Chesterfield, Organisation Development Manager, Papworth Trust

Flourishing People
2014-05-31T09:26:28+00:00

Lesley Chesterfield, Organisation Development Manager, Papworth Trust

"Jacqui was a great person to work with – organised, professional and very competent. Her input was invaluable."

"We've experienced improved integration of training needs analysis with the appraisal system. It's still early days but immediate benefits include greater ability to demonstrate compliance, better informed and more motivated staff, a commitment to e-learning development and potential access to related funding."

Ross Midgley, Managing Director, People and Business Development

Flourishing People
2014-05-30T17:56:44+00:00

Ross Midgley, Managing Director, People and Business Development

"We've experienced improved integration of training needs analysis with the appraisal system. It's still early days but immediate benefits include greater ability to demonstrate compliance, better informed and more motivated staff, a commitment to e-learning development and potential access to related funding."

"Thank you for facilitating our conference. Feedback at this end has been extremely positive - I even had an email about 'geese' where the manager has already used this at a staff meeting! Honk, honk! I hope to continue working with you."

Janette Faherty, Chief Executive, Avanta

Flourishing People
2015-06-23T13:38:35+00:00

Janette Faherty, Chief Executive, Avanta

"Thank you for facilitating our conference. Feedback at this end has been extremely positive - I even had an email about 'geese' where the manager has already used this at a staff meeting! Honk, honk! I hope to continue working with you."

“Jacqui is inspiring. There were many 'gifts of knowledge' she passed on throughout our time working together. I have gone on to use and promote many of the business tools with others. Her patience and professionalism shines through her relationships with colleagues and clients - anyone would be fortunate to have the opportunity to work with Jacqui.”

Charlotte Pace, Trainer/Facilitator

Flourishing People
2014-05-30T17:47:22+00:00

Charlotte Pace, Trainer/Facilitator

“Jacqui is inspiring. There were many 'gifts of knowledge' she passed on throughout our time working together. I have gone on to use and promote many of the business tools with others. Her patience and professionalism shines through her relationships with colleagues and clients - anyone would be fortunate to have the opportunity to work with Jacqui.”

“Jacqui was adaptable in her approach and was able to help me resolve many of the issues one has to deal with following redundancy; a great help to me at the start of my new business in encouraging me to focus on the right priorities in getting the business going, and in pointing the way forward to success.”

Pete Johnstone, Owner, PJ Elements

Flourishing People
2014-05-30T17:15:16+00:00

Pete Johnstone, Owner, PJ Elements

“Jacqui was adaptable in her approach and was able to help me resolve many of the issues one has to deal with following redundancy; a great help to me at the start of my new business in encouraging me to focus on the right priorities in getting the business going, and in pointing the way forward to success.”

"I just wanted to say thanks for your help in preparing for my interview. I was successful! My interviewers thought that I was consistent throughout and that I had good examples that I wanted to get across."

Laura, Career Coaching Client

Flourishing People
2015-06-23T13:55:20+00:00

Laura, Career Coaching Client

"I just wanted to say thanks for your help in preparing for my interview. I was successful! My interviewers thought that I was consistent throughout and that I had good examples that I wanted to get across."

“It was really valuable to get an open and honest opinion from colleagues about my work. The 360 degree feedback system taught me how to take praise for my strengths and constructive criticism for weaknesses, and learn from them. I now have more awareness about the areas in which I can improve.”

360 Degree Feedback Client

Flourishing People
2014-05-31T12:03:06+00:00

360 Degree Feedback Client

“It was really valuable to get an open and honest opinion from colleagues about my work. The 360 degree feedback system taught me how to take praise for my strengths and constructive criticism for weaknesses, and learn from them. I now have more awareness about the areas in which I can improve.”

"This really is the first time that I have analysed how I work and it has been an immensely helpful exercise. It has given me a fresh look at how I deal with others."

Geoff Wytcherley, Manager, DEFRA

Flourishing People
2015-06-23T13:52:27+00:00

Geoff Wytcherley, Manager, DEFRA

"This really is the first time that I have analysed how I work and it has been an immensely helpful exercise. It has given me a fresh look at how I deal with others."
"I don't feel now as though we are swimming through custard! I know what we have to do and can work out how to do it back at base."

Participant on Business Planning for the 30 Hours Entitlement Workshop

Flourishing People
2017-02-27T14:33:19+00:00

Participant on Business Planning for the 30 Hours Entitlement Workshop

"I don't feel now as though we are swimming through custard! I know what we have to do and can work out how to do it back at base."
"Increased my confidence and will enable me to competently deliver the support our Early Years settings need to move forward, succeed and prosper."

Student on Level 5 Business Support programme

Flourishing People
2017-02-09T15:07:19+00:00

Student on Level 5 Business Support programme

"Increased my confidence and will enable me to competently deliver the support our Early Years settings need to move forward, succeed and prosper."

"Brilliant training session! Really learnt a lot - different ways to approach staff and great insights to do my first appraisals. I do actually see myself as a manager now."

Rebecca Lack, Manager, Noak Bridge Pre-School

Flourishing People
2015-06-23T13:41:38+00:00

Rebecca Lack, Manager, Noak Bridge Pre-School

"Brilliant training session! Really learnt a lot - different ways to approach staff and great insights to do my first appraisals. I do actually see myself as a manager now."

"Just to say how stimulating I found your course. Your enthusiasm and drive helped me to understand new concepts and gave me the skills to put them into practice. Humour and gentle persuasion were key to its success. I believe everyone enjoyed every minute of it."

Sarah Clover, Childcare Manager, Wiltshire County Council

Flourishing People
2014-05-31T09:32:58+00:00

Sarah Clover, Childcare Manager, Wiltshire County Council

"Just to say how stimulating I found your course. Your enthusiasm and drive helped me to understand new concepts and gave me the skills to put them into practice. Humour and gentle persuasion were key to its success. I believe everyone enjoyed every minute of it."
"One of the best courses I have been on. It has given me a lot to think about and a lot to do. Absolutely brilliant - so glad I came."

Registered Childminder, Isle of Wight

Flourishing People
2016-03-30T15:46:24+00:00

Registered Childminder, Isle of Wight

"One of the best courses I have been on. It has given me a lot to think about and a lot to do. Absolutely brilliant - so glad I came."
"The course was very useful, very interesting and inspiring."

Participant on Business Planning for the 30 Hours Entitlement Workshop

Flourishing People
2017-07-24T10:48:25+00:00

Participant on Business Planning for the 30 Hours Entitlement Workshop

"The course was very useful, very interesting and inspiring."

"Staff appreciated the opportunity to provide their input, as did the directors. It has resulted in a more open atmosphere when discussing matters affecting the future growth and strategy of the company."

R Shearsmith, Managing Director, Nikaro

Flourishing People
2015-06-23T14:08:53+00:00

R Shearsmith, Managing Director, Nikaro

"Staff appreciated the opportunity to provide their input, as did the directors. It has resulted in a more open atmosphere when discussing matters affecting the future growth and strategy of the company."
"Empowered me to be confident in supporting clients in the business side of their provision. Now I have access to a raft of tools to ensure the sustainability of a quality business."

Student on Level 5 Business Support programme

Flourishing People
2017-02-09T15:15:33+00:00

Student on Level 5 Business Support programme

"Empowered me to be confident in supporting clients in the business side of their provision. Now I have access to a raft of tools to ensure the sustainability of a quality business."

“I very much enjoyed and benefitted from Jacqui's expertise. Her understanding of the early years sector, of small businesses and of people management were strong. Her delivery is interactive, informative and respectful.”

Nathan Archer, Development Manager, Lincolnshire Montessori

Flourishing People
2014-05-30T17:31:17+00:00

Nathan Archer, Development Manager, Lincolnshire Montessori

“I very much enjoyed and benefitted from Jacqui's expertise. Her understanding of the early years sector, of small businesses and of people management were strong. Her delivery is interactive, informative and respectful.”

"I've been able to use the new strategies I learnt to make me work more effectively as a manager. It gave my deputy and me the opportunity to liaise regarding management, and gain support and ideas."

Karen Montgomery, Manager, Little Dragons Pre-School

Flourishing People
2014-05-31T11:48:39+00:00

Karen Montgomery, Manager, Little Dragons Pre-School

"I've been able to use the new strategies I learnt to make me work more effectively as a manager. It gave my deputy and me the opportunity to liaise regarding management, and gain support and ideas."

"Just what I needed. It's given me a moment to stop and evaluate my business and see which areas need improvement"

Tania Livermore, Participant on Business Planning Workshop

Flourishing People
2015-06-23T13:46:47+00:00

Tania Livermore, Participant on Business Planning Workshop

"Just what I needed. It's given me a moment to stop and evaluate my business and see which areas need improvement"

"Covered a variety of issues, clearly explained exercises and very interactive which made understanding easier, to the point and very relevant to real life. Kept my interest throughout the whole day."

Effective Management Workshop Participant

Flourishing People
2014-05-31T11:54:26+00:00

Effective Management Workshop Participant

"Covered a variety of issues, clearly explained exercises and very interactive which made understanding easier, to the point and very relevant to real life. Kept my interest throughout the whole day."

"Just wanted to say what a great pleasure it has been working with you. I feel I've had more than a few light bulb moments and what you've been teaching has really resonated with me from start to finish. I cultivated two cross-sales today by focusing on the techniques we discussed around open questions and how to appeal to different personality types."

Gareth Cotton, Account Executive, La Playa Insurance

Flourishing People
2014-05-31T18:01:34+00:00

Gareth Cotton, Account Executive, La Playa Insurance

"Just wanted to say what a great pleasure it has been working with you. I feel I've had more than a few light bulb moments and what you've been teaching has really resonated with me from start to finish. I cultivated two cross-sales today by focusing on the techniques we discussed around open questions and how to appeal to different personality types."
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