- Courses on digital marketing skills
- Courses on health and safety
- Courses for Education, Childcare & Adult Social Care settings
Anti money-laundering
Money-laundering is a major criminal problem, worldwide. This course starts by defining money laundering and describing the ‘regulated sector’ as defined by the Proceeds of Crime Act. The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You’ll learn about some of the ‘red flags’ which could indicate illegal activity, and the connections between money-laundering and certain financial institutions. You’ll see how the regulated sector combats money-laundering through compliance, due diligence, and record-keeping. Finally, the course examines the internal controls and monitoring used by companies to fight against money-laundering, including policy statements, effective reporting systems, and staff responsibilities.
Target Audience
This course is suitable for anyone working in an organisation that handles large amounts of money. It can also be used as an introduction to the subject for those working or planning to work in a regulated sector.
Courses
- Anti money-laundering – £35
Conflict Resolution in the Workplace
Unmanaged conflict is a significant cost in many organisations today that is often overlooked and unrecognised. Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable. This course will consider what conflict is, as well as its impact and role in the workplace. It highlights some of the triggers for workplace conflict and how conflict develops, before looking at a number of different ways of managing it.
Courses
- Conflict Resolution in the Workplace – £35
Cyber security
Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. It will identify potential ‘cyber threat actors’ who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations. On a more practical level, you’ll learn how to recognise and deal effectively with phishing attempts. The course will highlight the importance of keeping passwords secure and cover security for devices, such as smartphones, laptops, tablets or desktop computers. You’ll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake.
Courses
- Cyber security – £35
Developing good employee relations
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time. This course will define employee relations and cover the many benefits good relations can bring to an organisation. It’ll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback. It’ll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook. The course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company. Finally, it’ll show you how to deal effectively with complaints, discipline and how to combat negativity.
Courses
- Developing good employee relations – £35
Developing teamwork
Developing teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
Target Audience
This course can be a great starting point for new managers or those that just want to enhance their management skills. This acts as a great introduction to the subject and covers the key concepts and theories around establishing and maintaining effective, resilient teams.
Courses
- Developing teamwork – £35
Equality, Diversity and Discrimination
We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee? If you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied.
However, these two things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity – and one way to make sure we meet these responsibilities is through training.
Courses
- Equality, Diversity and Discrimination – £35
Introducing the GDPR
This online course is designed specially for those front line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players – Data Protection Officers, Data Controllers, Data Protection Leads and Data Processors and covers the main categories of personal data, along with the six lawful bases for processing data, and how to audit the data your organisation holds. Other topics examined include the Seven Principles of the GDPR and the Eight Rights for Individuals, along with the importance of your Privacy Policy – how to construct one, and how to use it effectively when dealing with data subjects. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.
Courses
- Introducing GDPR – £35
Introduction to Emotional Intelligence
Emotional Intelligence (IQ) is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.
Target Audience
This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. It is a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
Courses
- Introduction to Emotional Intelligence – £65
Managing Meetings
Everyone would agree that poorly run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.
Target Audience
This course is useful for anyone who I new to running or chairing meetings.
Courses
- Managing Meetings – £35
Managing Sickness and Absence
Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale. This course will help you to understand the different types of absence and identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.
Target Audience
This course is useful for line managers as well as those who have HR responsibilities.
Courses
- Managing Sickness and Absence – £35
Stress Management
The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but often comes from demands placed on them at work. So why is stress a problem in the workplace? The latest estimates show the total number of cases of work related stress, depression or anxiety account for 39% of all work-related illness. Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home, and on relationships.
This course will cover an introduction to stress and explore why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.
Courses
- Stress Management – £35
Time Management
Good time management will improve and enhance the time you spend in the workplace and can even go a long way to improving the quality of the work you produce. For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have. This can lead to increased stress… dissatisfaction… and demoralisation.
This course can help, by introducing you to some of the theories and techniques of time management that can really make a difference.
Courses
- Time Management – £35
Leadership Skills
A leader doesn’t necessarily have to be a manager, but it’s difficult to see how a manager could be truly effective without having leadership skills. This course will introduce you to some important techniques and theories that can help you to improve your leadership skills and be more effective in your role.
Courses
- Leadership Skills – £35
Objective Setting
Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary. This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Target Audience
This course is useful for newly appointed managers or those who want to develop their skills in this area.
Courses
- Objective Setting – £35
Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people’s jobs. Ultimately preparation is the key to success when it comes to giving a presentation, but how do you make sure you are well prepared? What about the structure? The content? How should you use visual aids? Being a successful presenter also involves understanding your audience, their expectations and needs.
This course covers the common mistakes people make when preparing for and making a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Courses
- Presentation Skills – £35
Project Management
When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are, and how resources and risks will be managed throughout the project.
When it’s done poorly the project can suffer from ‘project creep’, delays, lack of engagement, go over budget or not get completed at all.
This course covers some common project management methodologies, including identifying the need for a project, setting project goals, using project management tools and much more.
Courses
- Project Management – £35
Sales Skills
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids. We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.
Target Audience
This course is useful for newly appointed sales staff or those who want to develop their skills in this area.
Courses
- Sales Skills – £35
Sexual Harassment in the Workplace
Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment. Handling accusations of sexual harassment can be difficult, and if not done correctly can lead to the company being held liable along with the perpetrator of the harassment. This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations. The course also covers investigation from the employer’s perspective, the role of employment tribunals, and concludes with some case studies that will give further insight into what constitutes harassment and the outcome of cases where the businesses did not act appropriately to deal with this behaviour.
Target Audience
This course is useful for managers and staff with responsibility for HR.
Courses
- Sexual Harassment in the Workplace – £35
Customer Service
Attracting new customers is hard work so it’s essential that once we’ve got them, we hold onto them. This means turning our customers into our fans, and excellent customer service is the key to achieving this.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Courses
- Customer Service – £35
Negotiation
Negotiation is a basic means of two parties getting want they want from each other. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Courses
- Negotiation – £35
Disciplinary Procedures
The aims of the disciplinary procedure are to provide a fair and legal framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Courses
- Disciplinary Procedures – £35
Anti-bribery and corruption
Acts of bribery and corrupt business practices are still an all to common part of business to business activity in the UK and Worldwide. Inducements can range from small ‘facilitation payments’ to gifts worth millions of pounds. They can come in many different forms and can sometimes be hard to track down.
This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes. It goes on to cover the legislation that is in place both in the UK and Internationally and the severe penalties that can be brought against someone found to be acting a corrupt way. It also looks at the effects of bribery at a national level, including corruption in state-owned enterprises and governments, worldwide. Finally, on a more practical level, it will show you some of the ways management and employees can reduce the risk of bribery and corruption in their organisations, particularly through anti-bribery and anti-corruption policies.
Target Audience
The course content is aimed at employees at all levels of an organisation that may encounter bribery or corrupt working practices.
Courses
- Anti-bribery and corruption – £35
Anti-Harassment and Bullying Policy
All businesses should be committed to providing a working environment free from harassment and bullying, and to ensuring all staff are treated, and treat others, with dignity and respect.
This course covers the commitments that should be laid out in your anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either if these occur in the workplace or outside of it, and some case studies to illustrate the points covered throughout the course.
Courses
- Anti-Harassment and Bullying Policy – £35
Effective Delegation
Delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when.
This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the key elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and to whom, the process of delegation and much more.
Courses
- Effective Delegation – £35
The Principles of Performance Management
Performance management, when undertaken well, offers an effective approach to building mutual trust, employee motivation and readiness to perform. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.
This course will help you to appreciate the principles of effective performance management.
Courses
- The Principles of Performance Management – £35