Online Training – Customer Service


Attracting new customers is hard work so it’s essential that once we’ve got them, we hold onto them. This means turning our customers into our fans, and excellent customer service is the key to achieving this.

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.


Click here for further information about this course including system requirements.


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