- an effective way of learning new skills or updating existing ones
- an opportunity to go over the learning content as often as required so every individual gets the learning experience they need
- up to date content to keep your business safe and compliant
- certificates provided following completion of post-training tests.
At a fraction of the cost that you’d expect for training of this quality, and requiring minimal management time to organise, this business skills training has the added bonus of offering a really efficient and flexible training solution for your business.
We offer online business training in:
- Data Protection in the Workplace
- Conflict Resolution in the Workplace
- Equality, Diversity and Discrimination
- Stress Management
- Time Management
- Facebook for Business
- LinkedIn for Business
- Twitter for Business
- Social Media for Business
- SEO for Business
- Leadership Skills
- Presentation Skills
- Project Management
- Customer Service
- Disciplinary Procedures
- Anti-Harassment and Bullying Policy
- Effective Delegation
- The Principles of Performance Management
Data Protection in the Workplace
If you or your organisation handles personal information about individuals you have legal obligations to protect that information. The benefits of good data security are numerous and include, good business practice, the protection of people’s rights and the protection of your organisation’s reputation.
In recent years some companies and individuals have experienced serious legal consequences for data protection breaches and this highlights why it is so important to get it right.
- Data Protection in the Workplace – £42 – Click Here to Buy Now
Conflict Resolution in the Workplace
Unmanaged conflict is a significant cost in many organisations today that is often overlooked and unrecognised. Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
This course will consider what conflict is, as well as its impact and role in the workplace. It highlights some of the triggers for workplace conflict and how conflict develops, before looking at a number of different ways of managing it.
- Conflict Resolution in the Workplace – £42 – Click Here to Buy Now
Equality, Diversity and Discrimination
We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee? If you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied.
However, these two things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity – and one way to make sure we meet these responsibilities is through training.
- Equality, Diversity and Discrimination – £42 – Click Here to Buy Now
The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but often comes from demands placed on them at work. So why is stress a problem in the workplace? The latest estimates show the total number of cases of work related stress, depression or anxiety account for 39% of all work-related illness. Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home, and on relationships.
This course will cover an introduction to stress and explore why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.
- Stress Management – £42 – Click Here to Buy Now
Good time management will improve and enhance the time you spend in the workplace and can even go a long way to improving the quality of the work you produce. For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have. This can lead to increased stress… dissatisfaction… and demoralisation.
This course can help, by introducing you to some of the theories and techniques of time management that can really make a difference.
- Time Management – £42 – Click Here to Buy Now
Facebook for Business
Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. Facebook is essentially a platform designed to facilitate social interaction between people with whom you’ve already established some mutual connection. Using Facebook in your business is about providing an effective means for your customers to interact with you and connect their friends to your business, taking advantage of the power of recommendation.
In this course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea if Facebook is one of the right platforms for you.
- Facebook for Business – £42 – Click Here to Buy Now
LinkedIn for Business
LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a suit” and provides the most professional level of social networking for businesses. LinkedIn is a very valuable tool to find the key decision makers within organisations, for finding the best point of contact and gaining familiarity with their background before a call or sales pitch, making such contact much more effective.
This course will help you to think about whether LinkedIn is an appropriate platform for your business.
- LinkedIn for Business – £42 – Click Here to Buy Now
Twitter for Business
Twitter is a social media platform that is used by a wide range of people and brands who use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with people with whom they share common interests. Using Twitter successfully requires a time commitment as being active is key to your success.
This course will help you to consider whether Twitter is an appropriate platform for your business.
- Twitter for Business – £42 – Click Here to Buy Now
Social Media for Business
The internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined. Social media has become a serious business marketing tool with over 90% of businesses with an in-house marketing team using social media for marketing.
This course is designed to help you to understand how social media can be used as an effective business marketing tool so that you can go on to develop a social media strategy for your business and implement that strategy personally or through the informed engagement of third party specialists.
- Social Media for Business – £78 – Click Here to Buy Now
SEO for Business
Right now potential customers will be searching for your products and services – and if they don’t find their way to your site, they’re likely to go to a competitor. Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on search engine results pages. The key is understanding what search engines need – and since 90% of all searches in the UK are via Google, this pretty much means understanding Google.
This course will explain the proven techniques that will help you reach and maintain the number one results spot.
- SEO for Business – £78 – Click Here to Buy Now
A leader doesn’t necessarily have to be a manager, but it’s difficult to see how a manager could be truly effective without having leadership skills. This course will introduce you to some important techniques and theories that can help you to improve your leadership skills and be more effective in your role.
- Leadership Skills – £42 – Click Here to Buy Now
Giving a successful presentation can be one of the hardest parts of many people’s jobs. Ultimately preparation is the key to success when it comes to giving a presentation, but how do you make sure you are well prepared? What about the structure? The content? How should you use visual aids? Being a successful presenter also involves understanding your audience, their expectations and needs.
This course covers the common mistakes people make when preparing for and making a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
- Presentation Skills – £42 – Click Here to Buy Now
When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are, and how resources and risks will be managed throughout the project.
When it’s done poorly the project can suffer from ‘project creep’, delays, lack of engagement, go over budget or not get completed at all.
This course covers some common project management methodologies, including identifying the need for a project, setting project goals, using project management tools and much more.
- Project Management – £42 – Click Here to Buy Now
Attracting new customers is hard work so it’s essential that once we’ve got them, we hold onto them. This means turning our customers into our fans, and excellent customer service is the key to achieving this.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
- Customer Service – £42 – Click Here to Buy Now
Negotiation is a basic means of two parties getting want they want from each other. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
- Negotiation – £42 – Click Here to Buy Now
The aims of the disciplinary procedure are to provide a fair and legal framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
- Disciplinary Procedures – £42 – Click Here to Buy Now
Anti-Harassment and Bullying Policy
All businesses should be committed to providing a working environment free from harassment and bullying, and to ensuring all staff are treated, and treat others, with dignity and respect.
This course covers the commitments that should be laid out in your anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either if these occur in the workplace or outside of it, and some case studies to illustrate the points covered throughout the course.
- Anti-Harassment and Bullying Policy – £42 – Click Here to Buy Now
Delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when.
This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the key elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and to whom, the process of delegation and much more.
- Effective Delegation – £42 – Click Here to Buy Now
The Principles of Performance Management
Performance management, when undertaken well, offers an effective approach to building mutual trust, employee motivation and readiness to perform. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.
This course will help you to appreciate the principles of effective performance management.
- The Principles of Performance Management – £42 – Click Here to Buy Now>